Terms and Conditions
SECURITY
To protect your personal information, MÄCHTIG store uses STRIPE PAYMENT GATEWAY / SSL Certificates to encrypt information passed to and from the website during registration and payment. When placing an order, you can immediately check the validity of the security by clicking on the padlock icon that appears in the URL line of your browser window when SSL is activated.
DISCLAIMER
MÄCHTIG's ambition is that the website is always up and running, however the MÄCHTIG store cannot guarantee this. MÄCHTIG cannot guarantee that all products shown will be available at the time of placing your order. In the event that the product you order is no longer available, we will contact you by email shortly after placing your order.
Due to the color settings of your device, the colors of the products shown in the images in the MÁCHTIG store may differ from their actual colors. The MÄCHTIG store is not responsible for this discrepancy.
THE PRICE CHANGES
The MÄCHTIG store reserves the right to modify the prices of the products sold. The prices of the products will be, at the time of placing the order, valid throughout that specific process.
PAY
The MÄCHTIG store accepts payments with VISA / MasterCard / American Express / Euro Card. Full payment is collected when the package is shipped. Payment by credit card is made with our partner STRIPE. All transactions are encrypted and 100% secure. We also accept PayPal.
SHIPPING COSTS
Shipping costs will be added to your order. Please see MÄCHTIG store shipping rates for information on your specific shipping charge.
COINS
The MÄCHTIG store is not responsible for currency exchanges or exchange rates that any bank may have when exchanging EUR, USD or COP to any other currency.
PACKAGES NOT PICKED UP
The MÄCHTIG store will not pay shipping costs for packages not collected.
CUSTOMER SUPPORT CONTACT INFORMATION
If you have any questions, please contact customer service at info@machtigstudio. com
COMMENTS AND COMPLAINTS POLICY
We appreciate any feedback about our service, so we can improve what we are doing. Our goal is to resolve any issues quickly and fairly. If you have reason to complain about our service, please send an email to our customer service team clearly stating that you are making a complaint. Our goal is to respond to your claim within a few business days, either by resolving the claim or with a resolution deadline.